A. Information provided in this web form is only utilized to conduct the search and is not logged or stored.
B. We do not store or use the data provided in this web form for anything other than attempting to retrieve and provide your reference number.
C. Please fill out as much information as possible for us to locate a matching record. At minimum we need the First Name, Last Name, Last 4 Digits of your Social Security Number, and Date of Birth.
D. Specific information provided to us by the creditors varies and as such it is possible that we are unable to locate a matching record utilizing this tool. If you have made an attempt to locate your reference number and are unsuccessful, please contact us via our contact us page located at www.ercbpo.com/help/request to email our Office of the President team.
ERC will review all Refund Requests by customers on a case by case basis. Determining factors for refunds will include Fraudulent activity, Overpayments, or Processing Errors.
You may contact us about your request by calling us at 1-800-586-0013, Monday – Friday 8am EST – 9pm EST, or write us at ERC | 8014 Bayberry Road | Jacksonville, FL 32256 United States |Or self-service your account at SSP.ERCBPO.com.