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ERC will review all Refund Requests by customers on a case by case basis. Determining factors for refunds will include Fraudulent activity, Overpayments, or Processing Errors.
You may contact us about your request by calling us at 1-800-586-0013, Monday – Friday 8am EST – 9pm EST, or write us at ERC | 8014 Bayberry Road | Jacksonville, FL 32256 United States |Or self-service your account at SSP.ERCBPO.com.